tj999's Privacy Policy

1 Introduction and Purpose

tj999 operates a safe, reliable, and transparent online betting and casino platform for players in Bangladesh. We give the highest priority to the privacy of our users and are committed to protecting their personal information.

The purpose of this privacy policy is to clearly inform you about what types of information tj999 collects, why it is collected, how that information is used, who it may be shared with, and what measures we take to protect your information. This policy should be read together with our Terms and Conditions.

This policy applies to the tj999.cam website and all related services. We reserve the right to change or update this policy from time to time. In the event of changes, we will publish a notice on the website and update the date of the policy.

2 Information We Collect

tj999 collects various types of information to provide its services. Below is a description of this information by category:

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — only for those aged 21 or above)
• Email address
• Residential address
• National identity card or passport number (for KYC verification)
• Mobile number (for verification only — never displayed publicly)

2.2 Financial Information

To facilitate deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (where applicable)
• Transaction history and amounts

Please note: tj999 does not collect or store full credit or debit card numbers or CVV information.

2.3 Technical Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Login time and session data
• Information collected through cookies and similar tracking technologies
• Your gaming activity and betting history

2.4 Communication Information

When you contact our customer service team via live chat or email, a record of that conversation may be retained. This is used for service quality improvement and dispute resolution.

3 Purpose of Data Collection

tj999 uses your information only for the legitimate purposes listed below:

• Account management: To create, verify, and manage your account.
• KYC verification: To confirm age (21+) and verify identity.
• Financial transactions: To process deposits and withdrawals and to prevent fraud.
• Customer support: To respond to your complaints or questions and to provide assistance.
• Service improvement: To improve platform performance and user experience.
• Responsible gaming: To monitor your gaming behaviour and provide support in problematic situations.
• Security: To prevent unauthorised access, fraud, and suspicious activity.
• Legal obligations: To comply with applicable laws and regulations.
• Marketing communications: To inform you about relevant offers and promotions, subject to your consent.

4 Information Sharing and Disclosure

tj999 may share your personal information with third parties in limited and specific circumstances:

4.1 Service Provider Partners

To operate our platform, we use certain trusted third-party services such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and fraud detection services. These partners operate under strict confidentiality agreements and may use your information only for their designated tasks.

4.2 Legal Requirements

We may be required to disclose information to comply with a court order, a lawful request from law enforcement agencies, or applicable legal obligations. In such cases, we will always aim to disclose the minimum necessary information.

4.3 Business Transfers

If ownership or operations of tj999 change for any reason, user information may be transferred to the new party. However, the new party will also be required to comply with this privacy policy, and you will be notified in a timely manner.

4.4 With Consent

In any circumstances other than those mentioned above, we will obtain your explicit consent before sharing your information.

5 Data Security Measures

tj999 uses industry-leading technology and processes to protect your information. Our security measures are listed below:

• SSL encryption: Our website and all data transmissions are secured with 256-bit SSL encryption.
• Data encryption: Your sensitive information remains encrypted when stored.
• Access control: Only authorised staff can access your information, and this is strictly monitored.
• Firewall and security protocols: Advanced firewalls and intrusion detection systems are active.
• Regular security testing: Security audits are conducted on our systems on a regular basis.
• Two-factor verification: An additional layer of security is provided for account login.

However, it is not possible for anyone to guarantee complete 100% security when transmitting information over the internet. We therefore ask you not to share your login details with anyone and to use a strong password.

6 Cookie Policy

tj999 uses cookies and similar technologies to improve your experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: These are essential for the core functions of the platform. Without them, the site does not work properly.
• Functional cookies: These help remember your browsing habits and preferences.
• Analytics cookies: These are used to analyse site usage and improve services.
• Security cookies: These are used to prevent fraud and unauthorised access.

6.2 Cookie Control

You can control or delete cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important platform features from working.

7 Data Retention Period

tj999 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For the entire period the account is active and for a specified period after the account is closed (in accordance with legal requirements).
• Financial transaction records: For the period determined by applicable laws and regulations.
• KYC documents: For the legally required period even after the account is closed.
• Communication records: For the designated period to ensure customer service quality.
• Technical logs and session data: Generally short-term, for the period necessary for security review.

Once the designated period has passed, we securely delete your information or anonymise it in a way that makes it no longer possible to identify you.

8 Your Rights

If you have an account with tj999, you enjoy the following rights:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: If there is any error in your information, you can request that it be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted (where there is no legal obligation to retain it).
• Right to restrict processing: In some circumstances, you can request that the use of your information be limited.
• Right to opt out of marketing: You can unsubscribe from promotional communications at any time.
• Right to complain: If you feel your privacy has been violated, you can contact us.

To exercise these rights, contact our customer service team 24/7 via live chat or by email.

9 Protection of Minors

tj999 strictly does not provide services to those under 21 years of age. We ensure this through the following measures:

• Age verification is mandatory at the time of registration.
• Date of birth is verified during the KYC process.
• In suspicious cases, submission of an identity document is requested.
• If identified as being under 21 years of age, the account is closed immediately.

If you become aware that a minor is using tj999, please notify us immediately.

10 International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• Transferred information will be under protection equivalent to this privacy policy.
• Third-party service providers comply with appropriate security standards.
• Data transfer agreements ensure the protection of your information.

11 Policy Changes and Updates

tj999 reviews this privacy policy from time to time and updates it as necessary. In the event of changes:

• A notice will be published on the website and the date of the policy will be updated.
• For significant changes, registered email addresses will be notified.
• If you continue to use the platform after changes, this will be considered as consent to the new policy.

We recommend that you visit this page regularly and stay informed about updates.